Podcast

080 How important are Follow-ups? – variety Friday with Christine Schlonski

 

Welcome to variety Friday with your host Christine Schlonski, known as The Queen of the Sales-Success-Mindset,  a multi-talented leader in the field of Sales-Success-Mindset, Motivation, and Strategies.
Helping you to enjoy the sales process and to make offers with ease, grace, and confidence.

 

  • Could not recommend it enough!
    March 18, 2019 by Mindful Mel from United States

    Listening to Heart Sells Podcast has felt like meeting a soulmate! That initial excitement of knowing this is exactly what you’ve been looking for, the peace of feeling completely understood and that burst of energy from knowing that anything is possible! Every episode has been chock full of awesome nuggets and beautiful reminders. The combination of incredibly successful powerhouses sharing their journey, practical and applicable tools and Christine’s heartfelt and authentic approach and energy, is an incredible gift for all heart-centered entrepreneurs!

  • Dondi Scumaci - Don't let a bad experience creep into your heart
    January 19, 2019 by WalkingInside from Canada

    Loved the interview! Dondi has a great way of reminding us that we get to choose the lesson in our experiences.

  • Amazing Podcast!
    January 5, 2019 by LaDawn Townsend from United States

    I just started listening to Christine's podcast and the content is amazing! Can't wait for the next episdoe.

  • Packed with Powerful & Practical Tips!
    December 24, 2018 by VanPavlik from United States

    Love this podcast! The lifeblood of any business is sales and Christine does an amazing job of making sales something you'll fall in love with instead of dread. These podcasts are short and get staright to the point, filling you with both the knowledge and motivation to go out and bring in lots more money to your business by selling from your heart. If you want to bury the notion that sales is sleazy or avoid "gurus" who make sales sleazy and instead learn to how to sell in a way that is heart-centered, easy, win-win, and non-pushy, then look no further... you have found the right podcast!

  • Mindset Makes The Difference
    December 17, 2018 by JanineFQ from United States

    Great show about creating a business with heart. If you think it, you can achieve it and Christine show you how to use your heart and mind to find success. I'll listen again.

  • Loved the JLD Interview
    December 16, 2018 by Thehighenergygirl from United States

    Wow, what a great interview with JLD. Christine your energy is great and I look forward to listening to your other episodes. Well done! BTW I love the title so much!

  • Follow your heart!
    December 14, 2018 by The Marketing Book Podcast from United States

    ... and your mindset will take it from there. Yogi Berra once said "90% of the game is half mental." With your heart and mind aligned (like planets) you'll be amazed at what you can accomplish. Subsribe, listen and start selling!

  • Afraid to sell? Listen here!
    December 13, 2018 by MizzBeeMe from United States

    These are wonderful interviews with successful entrepreneurs, (including the Queen of Sales Mindset, host Christine)......who share how they began, what their difficulties were, and the sales mindsets & strategies they used to get to their top. If you've ever had that icky feeling when it come to 'selling' you or your stuff....get some great inspiration here of not only how to sell, but how to think.

  • Feeling P.O.W.E.R. ful!
    December 10, 2018 by The Variety Artist from United States

    Just listened to ep 5. Love the POWER formula. Christine explains it clearly and makes it simple for me to understand. Great podcast!

  • Let’s get better at selling!
    December 9, 2018 by Joeb29 from United States

    Let’s be honest, we can ALL be better at selling. I know I can, and I’ve been studying selling for years! Have a listen if you want to start getting better. I’d recommend it!

  • Inspirational!
    December 8, 2018 by CCarroll1 from United States

    Christine is a joy to listen to and learn from! I am so glad she now has a podcast so I can keep learning from her wisdom on sales, money, mindset, business and more. Great information!

  • You had me at "hi gorgeous!"
    December 8, 2018 by The Chef Rock Xperiment from United States

    Wonderful energy and such valuable insight! Thank you, Christine!

  • Love this podcast!
    December 8, 2018 by Funky Sarica from United States

    Christine does such an incredible job of helping her listeners to find their way with selling with love, from the heart. Her guests offer so much value—looking forward to more interviews!

  • Beautifl Show
    December 8, 2018 by Duffash from United States

    Christine has a wonderful energy. She is a great coach and teacher. I love how she teaches tools for shifting our mindset into creating habits and behaviors that build our success.

  • Christine is Great!
    December 8, 2018 by horsegirldsi from United States

    Have gotten a lot of value out of the first episodes. Christine is a great host!

  • We need more of this...
    December 7, 2018 by Stu Schaefer from United States

    I'm an entrepreneur and I sell every day of my life. It's easy to neglect the heart side of things, but I think it's important to balance that since we're all humans on the same team. Christine does a great job providing really valuable insights!

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Resources Mentioned in this Episode:

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3 Key Points:

  • If you’re just calling to call, to ask if they’re now finally ready to work with you, that might; a.) not be the way you want to show up and; b.) definitely will not feel good for the person because it leaves the impression that you are just there to ask for the money.
  • I would highly suggest staying in contact, not other way where you call like every week, but you know, at something with a healthy distance that they know you are there for them.
  • If they are stuck or struggling, give them a couple of points that they can work on, so they can move forward. Even though they’re not working with you, and then invite them back for the next conversation.

Show Notes:

[03:42] Make sure you then go back to the people and to reconnect.

[05:34] For me, personally, I believe I want to sell like I want to be sold to.

[07:00] When you are in that space, you want that connection, you want to be seen, we all want to be seen, we all want to know that we are loved, that we are taken good care of.

[07:28] I would highly suggest to stay in contact, not other way where you call like every week, but you know, at something with a healthy distance that they know you are there for them.

[09:14] If you really go into deeper care, and you show them that working with you will be the most amazing experience they could ever have in their life, what would happen if?

[09:57] Make sure that when you leave the conversation with a potential soulmate client who said no for whatever reason, that you let them know that you’re there for them.

[10:56] You build that relationship, you take it step by step, you don’t usually jump into it right away, especially if there is or if there are some things in question you want to check out.

[11:24] Show them, find a way to show them that you are there by providing amazing content, help them to make whatever they need to do more successful.

 

 For FULL Transcript click here:

Read Full Transcript, click here:

Christine Schlonski [0:02]
Hi Gorgeous. This is episode number 080, you are listening to Heart Sells! Podcast. I’m your host, Christine Schlonski. As always, I am so super excited and pumped you are here that we are getting to spend some time together. Again, I want to really, really thank you for being here for investing your time. So that essentially, you can become a heart seller, you can tune in to your authentic self, to be really, really true to your values while you are selling.

Christine Schlonski [0:37]
Variety Friday is a day where I share my knowledge with you of over a decade and high ticket event sales, over the phone to CEOs, company owners, managing directors, like those people that could decide over an investment of a middle-class car over the phone for an event. I’ve done lots and lots of course to acquire my knowledge. I’ve done sales training, I’ve done team building all over the world, supporting people in Japan in Spain. Really had those conversations when I started to connect my head and my heart, my numbers doubled and tripled. I would love for you to get that too. Variety Friday is a day where I am sharing. I want to thank you for investing your time today, to learn, to grow to be inspired. Thank you so much for helping, Heart Sells! Podcast, with the amazing ranking on iTunes in the business category. Just want to read out another wonderful rating that I received, a rating and review five stars, obviously from Duffash, saying, “Christine has wonderful energy. She is a great coach, teacher, I love how she teaches tools for shifting our mindset into creating habits and behaviors that build our success. Beautiful show.” Well, thank you so so much. So please keep coming, the reviews and the ratings. Also, make sure you subscribe so you’re always getting a notification once the new episode is out. So I can support you on your way to really become a heart seller, to sell from your heart, to be authentic and true to your values.

Christine Schlonski [2:33]
I’m super excited you are here. Today is variety Friday. So either me teaching resources or questions that you have sent in. Today I am going to answer a question in regards to follow up sequences. This was sent in and I think it’s so important because what I have learned over the years is, that the money is in the follow-up. This is actually something, this is a reminder that I have in my calendar. I keep moving it from month to month. Then one day, it just pops up again and reminds me that the money is in the follow-up. So that might be really, really cool trick that you can use for yourself. If you’re selling something right now, you know you might be relaunching at a later time, or you know that you have a lot of conversations right now that did not really work out the way because the people were not ready. Put yourself that reminder into your calendar in a couple of weeks and five weeks, whatever it is. Make sure you then go back to the people and to reconnect. So here’s a really cool way how to do it. If you’re just calling to call, to ask if they’re now finally ready to work with you, that might; a.) not be the way you want to show up and; b.) definitely will not feel good for the person because it leaves the impression that you are just there to ask for the money. You always will ask for the money when you ask for the sale or you invite them to buy from you. There’s such an elegant way to do that. I would love to talk to you about that today.

Christine Schlonski [4:20]
So before we dive in, make sure you hop on over to christineschlonski.com. This is your page for all the resources. You have the Heart Sells! Podcast, tab, if you click it, you see all the podcast episodes, including all the resources we are talking about here on the podcast. It has show notes, it has key points. It also has a transcript for you to have a look. I just want to invite you to do that. There’s also a tab where you could sign up for the empowerment notes. This is my weekly newsletter, where I give all the updates and I share knowledge that I usually do not share anywhere else. So being on that newsletter guest list is definitely something I highly recommend. Because I’m giving you some more insights, as to thank you for being on my list. And for being really ready and committed to do more by giving more and by being more. So you can find that tab as well at, christineschlonski.com.

Christine Schlonski [5:29]
So let’s dive right in, into follow up sequences. For me, personally, I believe I want to sell like I want to be sold to. What do I mean by that? You probably can remember that you have had at some point, an amazing relationship, experience relationship, building experience with someone who sold you something. When people approached me, and it’s just the about the product or just about whatever they have to offer. Usually, it doesn’t really feel too exciting for me. If it’s not something that I really need that and they’re like, I’m not in the desert, without any water, and there’s a person offering me some water, where you know, it’s a no brainer, obviously, we’ll take it. But if it’s something that I need to gain a little bit more trust in, I need to see more of that person, especially when you are in the high ticket space. That means the investment that needs to be made into your products, into your services is rather high. Obviously, the value is high as well, because you would never price where you know the investment exceeds the value, you always want the value to exceed the investment. So people are just blown away. They come back and they love you and they send other people to you. When you are in that space, you want that connection, you want to be seen, we all want to be seen, we all want to know that we are loved, that we are taken good care of. So you need to provide that before. We all have talked to people in our lives that felt ready but then did not move on. Because they did not have the money or they were too afraid whatever the reason is, so I would highly suggest to stay in contact, not other way where you call like every week, but you know, at something with a healthy distance that they know you are there for them. I always say that in the conversations, if someone seems to be my soulmate client, that means so my client, I would love to hang out with them, I would love to have them over for dinner, like a real spending time with them. It’s not just a business transaction, it is a relationship. Obviously, for online courses, it needs to be differentiated a little bit, because you are not in control of who is buying them and who is not buying them. I would definitely have a follow-up, in a good healthy way. If it’s someone who applied for your services, your higher level services that you actually had a conversation with, reach out to them once in a while, just say, “Hey, I thought of you. I was wondering how you are”, and then you always have gotten some information on the earlier call. You want to know about these things. I get it when you say, “Well, you know, I have a system and I write it down”, I understand that. But what would happen if you truly care? What happened if you knew the name of that kid or kids? What would happen if you knew the name of the dog if they have a dog? How would that change the relationship? If you really go into deeper care, and you show them that working with you will be the most amazing experience they could ever have in their life, what would happen if? Think about it, especially for the follow-up. How would you love to be treated in a way that’s not too much? Like, person calling every day or every other day or once a week or whatever. In a way that doesn’t feel like you are pressured. But also in a way that doesn’t feel like, “Oh, well, she’s not ready for her next lounge. And I guess that’s why she’s calling.” Make sure that when you leave the conversation with a potential soulmate client who said no for whatever reason, that you let them know that you’re there for them. Let them know that you will be checking in, you can ask their permission, you could actually say, “Well, would it be okay with you, if we have another conversation in six weeks, in eight weeks, in three months?”, have the conversation because you are committed, you want to have that relationship and a relationship needs some work.

Christine Schlonski [10:34]
It’s like when you’re going on your first date. While usually you don’t get married the next day, there is relationship building, there might be a date, then the next one in two weeks, and then you really like it so you have a date a week, and then you feel like you have to see each other twice a week or three times a week, whatever it is. You build that relationship, you take it step by step, you don’t usually jump into it right away, especially if there is or if there are some things in question you want to check out. Like the customer who did not jump in right away with you, who did not say, Yes, right away, and who were not ready, gives them the time to evolve and to grow. Show them, find a way to show them that you are there by providing amazing content, help them to make whatever they need to do more successful. If they are stuck or struggling, give them a couple of points that they can work on, so they can move forward. Even though they’re not working with you, and then invite them back for the next conversation. What I always do with my clients, I tell them a couple of points to work on. So they can really get to their next level. Even if we are not working together, I want to provide that value, because if they sell more of this confidence, ease, and grace, if they win their next client, well, the next thing you know is they want their back for more. That time they you know will buy the one on one coaching, the VIP coaching are this time, they will say, yes to the course. They will find the money that they couldn’t find before. But now the priorities for them have shifted. If you really truly care and people will feel that you care, they will feel that in your energy, in your vibe, they will come back, they will seek you out. Some will take a detour and book with someone else because they might have been cheaper. But when you ask for cheap, you get cheap. So stay grounded, hold the space, hold the space energetically, and hold the space for them to come back and also be a little bit strategic in letting them know when you would love to tune back into and see if there’s another opportunity to work with you. Some people need longer in the decision making. Some people might really be in the situation where they just can’t move forward, but when you support them this a little step, they will be grateful, they will remember you and most likely they will come back to you because you are the go-to person. Some people will just observe you for months to see if you are walking your talk.

Christine Schlonski [13:40]
That’s what I can give you all my thoughts about the follow-up sequences. Obviously, that’s my personal opinion. But it has always helped me in whatever I did in my life, to deeply care about people and to make sure that I show them, I’m there for them. I show them I walk my talk, just going to give you one example of one of my clients way back in, in my early career as a salesperson over the phone. I had somebody that finally after they booked and that took them two years, they said they could not believe what I told them because it was too good to be true. What they did, they kept saying no, couple times, because they could just not see it. Like the thing I offered was just too good for them and they never experienced anything like it. But I kept at it. I kept holding my word. I kept going back and being there for them, offering them more information, showing them more success stories, showing them that I still existed in that position, and that they could call me anytime. Then, when they actually book, they were so amazed. They were so happy that they said, “Yes.” That they work with me like seven years in a row. Never asking a question again, they just you know, kind of handed the check and we’re good to go for the next for the next offer that I made. Please know that sometimes it takes a little bit of time. But most of the time the time is valid invested because people need to grow. When you have a look at yourself, you see that, that sometimes you said, “No”, even though you knew you should be saying, “Yes”, and then you regret it a little bit later. But if the person slams the door into your face, because you said no the first time, you’re not going to go back to that person, you’re going to look for somebody else to support you. Always be open, hold the space, show them that you care and like really care, like don’t just make it up really care. Then, things will work out. Just give it a little bit time. One step at a time.

Christine Schlonski [16:16]
I hope this really, really helped. I’m looking forward to your comments, to your questions to everything you would love to share with me. Write me an email. I would love to read from you christineschlonski.com is the page for all the resources and the email you can write to, info@christineschlonski.com. I’m so looking forward to see you grow, to hear from you, to learn about you. I’m sending you lots of sunshine from Germany. Bye for now, have a wonderful time and looking forward for you to tune in, to leave a review and a rating. Thank you so much for all the support and the wonderful work you do in the world. Bye for now.

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